Our Client Promise
We believe the Golden Rule should apply to our work serving people and their pets, to
treat you as we would want to be treated and to treat your pets as our own.
Therefore, our mission is to provide a people-centered, complete pet-care experience,
delivered by a team of compassionate, friendly, and reliable professionals that
constantly strive to meet and exceed your expectations for value and service.
We understand that the pet care experience can be stressful at times due to
constraints on finances, time, and in some cases, the pressure associated with an
Therefore, we promise that we will present our products and services in a manner
that provides you with clear and complete information, makes you aware of all
options, and strives to keep you in control of decisions related to the care of
your pet, while also providing honest and open communication regarding all costs
and fees. We will do our very best to maintain our appointment schedule and
treat your time as valuable while also making the experience as convenient as
possible for you and your pet.
Finally, we believe that honest feedback is invaluable in allowing us to continue
to improve and keep our promise to you both now and in the future.
We welcome your comments and invite you to share those comments, whether positive
or negative, with any member of our team at any time.